15 DAY RETURN POLICY (Satisfaction Guarantee) (Added 12-10-2008) Updated 08-26-2010)
If during the first 15 days you choose to return merchandise purchased from X-Treme Scooters for a replacement/exchange or refund, please review the terms and conditions below.
Return Terms and ConditionsCustomer is responsible for returning merchandise at their own expense. Refunds will not include our original shipping cost which was included in the purchase prices of the merchandise.
At the discretion of X-Treme Scooters, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional 15% restocking fee. Contact tech support on this link to obtain an RMA number.
Shipping charges included in the Purchase Price of the Merchandise are non-refundable. Customer is responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Preparing your product for Authorized R.M.A. return shipment:
- Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
- Include a copy of your invoice.
- Include a copy of the RMA notice you have received from us via our support department help desk.
- Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
- Freight collect and COD packages will not be accepted.
At the discretion of X-Treme Scooters, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional 15% restocking fee.
*All shipping charges are non-refundable.
*Customer is responsible for returning merchandise at their own expense.
Returns can only be authorized by our technical support department. To contact technical support you must open a scooter support ticket. A tech will phone you back or reply to your ticket during the same day. Click here: http://www.x-tremescooters.com/support/
Scooter & pocket bike returns are not allowed. In the rare occasion that a special circumstance scooter return is allowed, the scooter must be packed up in it's original shipping carton or a suitable substitute, all accessories and parts must be included and you must write our RMA (Return Merchandise Authorization) number clearly on the outside of the carton or we will refuse your shipment. Return shipping charges are the responsibility of the customer.
Any scooter or pocket bike that arrives at our warehouse without a valid authorized RMA number (Return Merchandise Authorization) clearly written on the outside of the shipping carton will be refused. Freight collect and COD packages will not be accepted. We never issue call tags. Unauthorized returns are subject to a $35.00 restocking fee plus the original cost of shipping.
S&H charges are not refundable if customer refuses delivery (other than for damage), if customer cancels order after order is placed (see no cancellation policy below) or if customer refuses to allow our technical support department to assist them in solving the problem.
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed.
Non-Damaged Merchandise Returns:
You may return most items (see exclusions below) purchased at JJs Xtreme Scooter and Ride Ons within 14 days of receipt for a full refund (excluding shipping). JJs Xtreme Scooter and Ride Ons does not pay return shipping costs for voluntary returns. The following conditions and exclusions apply to all voluntary returns:
You must have a return authorization prior to shipping a product. To get a return authorization, email our returns department at and provide your name, order number, the product you wish to return, and your reason for return. A customer service agent will process your request and email you with a return authorization number that you will need to include with your return. JJs Xtreme Scooter and Ride Ons must then receive the return within 7 business days as the return authorization is only valid for 7 business days after being issued.
The product must be returned new, unopened, unused, and in the original packaging. If a returns authorization is granted and our returns facility determines that the item has been opened or used, such a return would fall outside our returns policy and would not be eligible for refund. In such a case, JJs Xtreme Scooter and Ride Ons reserves the right to deduct a loss percentage up to and including the full purchase price of the product.
Do not tape or affix notes to the product's packaging. Please place all written correspondence inside the shipping carton.
We do not accept returns of any software, books, DVDs, fuel products, clearance items, rechargeable or alkaline batteries .
No fuel products can be returned due to governmental shipping regulations
Once we have received your return, please allow 3 business days to complete processing.
Shipping
X-treme Scooters:
Shipping Policy:
We ship daily via UPS Ground, UPS Freight, Fed Ex Ground & Fed Ex Freight to the lower 48 states.Shipping costs are included on most scooters for exception item that has to ship on a skid. AK & HI must be shipped by AIR and those costs are additional and not included under our free shipping.
Canada Is Now Open For Business: We can ship any of our XB Electric Bicycle line upto Canada. Models include: XB-500. A flat rate broken down by model / weight for each e-bike shipped to Canada. ($100.00)
**ALL Freight Shipments must include your phone number. If we do not receive the correct phone number, the shipment will not be shipped or delivered. The carrier will phone you to schedule delivery to the door.
**Freight palletized shipments going to New York City zip codes:
100-104
110-119
150-196
will incur a $100 service charge in addition to the $50 door delivery fee. Their is no exceptions for this fee as all freight carriers are charging $100 or more for these NYC zip codes.
**Freight palletized shipments going to Martha's Vineyard Island zip codes:
025-026
will incur a $100 service charge in addition to the $50 door delivery fee for transportation on the ferry to the island. Shipments picked up on the mainland at the terminal are free.
Free Shipping on most Scooters, for large item there will be a flat shipping of $50.00. If you live near trucking terminal you may pick up yourself and save $50.00. List of Terminal can be found on my FAQ page.
Big Toys USA Ride Ons
Injusa, Mini Moto, Toys toys, and Big Ride-Ons, Feber, Evo Scooter, G-Wheel, Speedgo, NPL, Kalee
Big Toys USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received by Big Toys USA within 10 days of your original receipt of the product. Items will be inspected prior to issuance of any refund or credit.
Damaged Items:Big Toys USA will ship out free replacement parts if any damage occurs. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond repair, Big Toys USA will offer a return for a full refund after filing a claim and being refunded from the shipping company. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.
Guarantee:
Big Toys USA products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. Big Toys USA will pass this warranty on to the buyer. Buyer should notify Big Toys USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience cased buy their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by Big Toys USA (wheels, or any other parts) are not included in these policies unless otherwise noted
Rc Vehicles Returns
Airtronics * Align Electric Helicopters * CEN Racing * HPI Racing * Kyosho * Megatech * Phase 3 * Racers Edge R/C * Traxxas * Venom
Radio Control Products (Defects):
Although the manufacturers we work with develop products of the highest craftsmanship and quality, occasionally a minor defect may pass through the manufacturer quality control system. Not to worry, our manufacturers stand behind their products 100%, and request that you contact them directly with any operational problems. If you receive your radio control product and it appears to be defective. You must contact the manufacturer directly using the warranty contact information included in your product packaging.
Return on all other Rc Vehicles
Please Note all Rc's Return Policy is "if defective will replace with new one and if you return it because for any other reason you can get a refund or store credit.
Item must not be open or damage. You will be responsible for shipping cost both ways
X-treme Hobby
X-treme Hobby does not accept returns of electronic hobby items. All sales are final. Xtreme Hobby will warrant any D.O.A. items by sending out free replacment parts to solve the problem or allow for a return and exchange and or refund if sending out parts is not possible.
Lifetime technical support is provided to each customer that purchases an Xtreme Hobby product. To access our technical support department click on this link to open a support ticket. After a support ticket has been opened an Xtreme Hobby technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.
FS Racing USA
FS Racing USA must be notified within 5 days of receiving your merchandise, we will then issue a RMA # for a return. Products and parts must be in original packaging, un-used, un-assembled and exactly how you received the product. Customers are responsible for original and return shipping fee's and a restocking fee if applicable. The RMA # must be written on the label otherwise the item will be rejected at our warehouse.
Shipping Damage:
Once in a while packages get damaged in shipping, especially during the Christmas season when the shipping companies are busy. Items that are damaged in shipping will be fixed by us shipping replacement parts, customers are responsible for replacing these parts, phone support is available if needed. If the item is not fixable by parts, we may at our discretion, offer a return for a refund or to swap it with a new unit.
Defective Products:
Once in a while a product may have a defective part from the factory. Defective parts are covered by our warranty. Items that are defective will be fixed by us shipping replacement parts, customers are responsible for replacing these parts, phone support is available if needed. If the item is not fixable by parts, we may at our discretion, offer a return for a refund or to swap it with a new unit.
